CG
Clinton G

1 reviews | Active since Nov 2018

28 Mar 2019, 20:31

*** tevo Service

The below email was sent on many occasions and no response yet. . DO NOT BY THIS PRODUCT IF YOUR GOING TO WANT TO ALSO CHARGE YOUR PHONE OF IT!!!! IT DOES NOT CHARGE MY SAMSUNG S9 PLUS

Good day

To whom it may concern

I bought myself the Magneto rechargeable LED lantern I am not able to charge my Samsung galaxy S9 Plus with the USB port on the Lantern. I have tried to charge different phones and power banks and it works 100%, What are you going to do to to resolve this? I also have a problem with the charging. Why cant the red light turn green when it is fully charges? With all this load shedding I cant keep track for how long it has been charging. Other wise its a good product. It just cant charge my Samsung S9 Plus and red light doesn't turn green to know its fully charged. Features • Powerful 1000 lumen LED lantern • Automatic switch on during power outages when plugged into a wall socket • Up to 60 hours of light on a single charge! • 2 Modes: Power-Saver and Ultra-Bright • Perfect for studying, camping and more! • Built-in discharge and overcharge circuits for battery protection • USB port to charge your mobile phone • On-board power cord and wall-hanging mounts • Solar panel compatibility

It does not charge my mobile phone! I have a Samsung S9 Plus.

What are you going to do about it? I trust to hear back from you soon

0
Replies (1)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply02 Apr 2019, 12:15
Official
Hi Clinton,

Thank you for bringing this to our attention. We do apologize for the unfortunate experience you have had and have raised the issue with the product development team. They will be in touch with you shortly to assist further.

Kind regards
Tevo Customer Care