LT
Lucas T

1 reviews | Active since Jan 2019

25 Jan 2019, 13:02

Just Plain Bad Attitude

Visited this company at Centurion N1 Business Park today.After choosing the Product that i want to buy,i arrive to the cashier who is busy on a Personal Call for the next 5 minutes.Im waiting there and she is busy talking about some cheap clothes in Marabastad with whoever, during company time while as a Client i must listen to her conversation about cheap clothes.Even thou she was talking in Shona,i understand that language very well.I approach the receptionist and i ask if this is how they conduct their business,they deal with personal calls during working hours,she says she is talking to a client.Im like look at this two,they think i cant see what is happening here.What a bunch of unproffesional front staff.

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Replies (2)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply25 Jan 2019, 15:07
Official
Hi Lucas,

Thank you bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had at our Centurion branch as this is not the service we aim to provide to our valued customers. The respective manager has been made aware and will attend to this issue to ensure it does not happen again. We will follow up with feedback.

Kind regards
The Tevo Team
TEVO (PTY) LTD
TEVO (PTY) LTD's reply21 Feb 2019, 16:13
Official
Hi Lucas,

The abovementioned complaint was investigated by management. We are of the understanding that the cashier (Anna) was on a call with a customer providing directions to that office. 

Kind regards
Tevo Customer Care