Improve private client contact.

I struggled for a long time to find replacement filter for a Bennett Read Aero Vac vacuum cleaner. The telephone service is non-existent - just do not answer. Emails were answered quickly, but only the minimum information. I eventually got the street address of the warehouse, but turned around because I could not get access and phones were not answered. Email again - reply: ring the bell at the outside gate - no notice or indication! Once I got that far, it was all plain sailing - in & out within 5 minutes with the filters. Now I know. And I am very pleased with the Aero Vac. But so unprofessional in their correspondence. Not focused on individual service. Can improve.