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Briony O
1 reviews | Active since Apr 2021
19 Apr 2021, 12:33
Hoverboard malfunction and ultimately a waste of money
Bought my son a hoverboard for his birthday, the self leveling mechanism broke after a month. Took it back to ToysRus who then sent it on to Tevo. I asked for a replacement board or my money back. They said they had to assess it first- they just ended up replacing the faulty part. Skip forward a month, the same part broke, again they just replaced the self leveling part instead of the board when clearly it’s a manufacture malfunction. Skip forward a few more months, same problem again. The board can’t level itself, now the report back from Tevo is miss use of the board.....
Extremely disappointed with the service I have received and won’t be buying any more Tevo products.
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Replies (3)0
Replies (3)TEVO (PTY) LTD's replyOfficial
19 Apr 2021, 14:12Hi Briony, thank you for bringing this to our attention. Please accept our sincere apologies for the ongoing issues you have had with the hoverboard. Please provide us with the job number for any of the repairs and advise as to which TRU store you were dealing with and we will raise with management
TEVO (PTY) LTD's reply19 Apr 2021, 14:12
Official
Hi Briony, thank you for bringing this to our attention. Please accept our sincere apologies for the ongoing issues you have had with the hoverboard. Please provide us with the job number for any of the repairs and advise as to which TRU store you were dealing with and we will raise with management
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Briony O's updateReviewer Update
19 Apr 2021, 15:41It has been to ToysRus fourways mall 3x for the same stabilizing issue:
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Briony O's update19 Apr 2021, 15:41
Reviewer Update
It has been to ToysRus fourways mall 3x for the same stabilizing issue:
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TEVO (PTY) LTD's replyOfficial
19 Apr 2021, 16:50Hi Briony, we are unable to see the repair numbers as they have redacted by the site admin. Please drop us an email with the job numbers and your contact details on I n f o @ t e v o . c o . z a
TEVO (PTY) LTD's reply19 Apr 2021, 16:50
Official
Hi Briony, we are unable to see the repair numbers as they have redacted by the site admin. Please drop us an email with the job numbers and your contact details on I n f o @ t e v o . c o . z a
