YP
Yolanda P
1 reviews | Active since Nov 2015
17 Sept 2021, 12:24
Horrific after sales service and waranty
I purchased a Benett read. ( tevo) vacuum cleaner from makro september 2021 and registered with tevo for an extended warranty... Used less than a dozen times it has NO suction power After doing a checklist of possible causes I contacted tevo. They advised me that I would be invoiced for the repairs ( in warranty) and accepted that I cut my losses. The worst customer service I have ever experienced. Unfortunately I was so upset I did not ask the ladies name. I have my proof of registration
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Replies (4)0
Replies (4)
TEVO (PTY) LTD's replyOfficial
17 Sept 2021, 13:31Hi Yolanda, thank you for bringing this to our attention. We have responded to your email and will assist accordingly as the matter has been raised with management for investigation.
TEVO (PTY) LTD's reply17 Sept 2021, 13:31
Official
Hi Yolanda, thank you for bringing this to our attention. We have responded to your email and will assist accordingly as the matter has been raised with management for investigation.
YP
Yolanda P's updateReviewer Update
27 Sept 2021, 11:39The vacuum cleaner was handed in at tevo WonderboomJuction on Saturday 25-09-2021 for warranty repairs for the attention of Aimyee Singh.
I will update my review as soon as I get a response on what they suggest.
I gave them the benefit of the doubt and purchased a stick vac..bennet read from game but returned it within a day with the same problem: no suction. I opted for another make then and am delighted with it. I'll give them a review on their product.
I will update my review as soon as I get a response on what they suggest.
I gave them the benefit of the doubt and purchased a stick vac..bennet read from game but returned it within a day with the same problem: no suction. I opted for another make then and am delighted with it. I'll give them a review on their product.
YP
Yolanda P's update27 Sept 2021, 11:39
Reviewer Update
The vacuum cleaner was handed in at tevo WonderboomJuction on Saturday 25-09-2021 for warranty repairs for the attention of Aimyee Singh.
I will update my review as soon as I get a response on what they suggest.
I gave them the benefit of the doubt and purchased a stick vac..bennet read from game but returned it within a day with the same problem: no suction. I opted for another make then and am delighted with it. I'll give them a review on their product.
I will update my review as soon as I get a response on what they suggest.
I gave them the benefit of the doubt and purchased a stick vac..bennet read from game but returned it within a day with the same problem: no suction. I opted for another make then and am delighted with it. I'll give them a review on their product.
YP
Yolanda P's updateReviewer Update
20 Oct 2021, 10:56Thankyou Farhaad and Silas for listening and investigating my machine after tevo told me I would be invoiced for repairs because I used it without a filter ( which I did not) and the motor was clogged.
I told them the filter did keep coming off while in use and dropping in the drum.
After a 2nd investigation it was noted that there was no filter lock in the box and therefore it was not my fault.
Silas was very friendly and helpful and sent me pictures of how to use the lock which was supp**** and my machine repaired at no cost. Thanks to Aimee, Farhaad and Sila my unit is on its way back.
Would I purchase another tevo product?
I doubt!!!
If the people mentioned did not investigate further I would have been invoiced for negligence
I told them the filter did keep coming off while in use and dropping in the drum.
After a 2nd investigation it was noted that there was no filter lock in the box and therefore it was not my fault.
Silas was very friendly and helpful and sent me pictures of how to use the lock which was supp**** and my machine repaired at no cost. Thanks to Aimee, Farhaad and Sila my unit is on its way back.
Would I purchase another tevo product?
I doubt!!!
If the people mentioned did not investigate further I would have been invoiced for negligence
YP
Yolanda P's update20 Oct 2021, 10:56
Reviewer Update
Thankyou Farhaad and Silas for listening and investigating my machine after tevo told me I would be invoiced for repairs because I used it without a filter ( which I did not) and the motor was clogged.
I told them the filter did keep coming off while in use and dropping in the drum.
After a 2nd investigation it was noted that there was no filter lock in the box and therefore it was not my fault.
Silas was very friendly and helpful and sent me pictures of how to use the lock which was supp**** and my machine repaired at no cost. Thanks to Aimee, Farhaad and Sila my unit is on its way back.
Would I purchase another tevo product?
I doubt!!!
If the people mentioned did not investigate further I would have been invoiced for negligence
I told them the filter did keep coming off while in use and dropping in the drum.
After a 2nd investigation it was noted that there was no filter lock in the box and therefore it was not my fault.
Silas was very friendly and helpful and sent me pictures of how to use the lock which was supp**** and my machine repaired at no cost. Thanks to Aimee, Farhaad and Sila my unit is on its way back.
Would I purchase another tevo product?
I doubt!!!
If the people mentioned did not investigate further I would have been invoiced for negligence
TEVO (PTY) LTD's replyOfficial
20 Oct 2021, 11:09Hi Yolanda, thank you for taking the time to share. It is greatly appreciate. We are glad you were assisted and rightfully so.
TEVO (PTY) LTD's reply20 Oct 2021, 11:09
Official
Hi Yolanda, thank you for taking the time to share. It is greatly appreciate. We are glad you were assisted and rightfully so.