Horrible service from arrogant Tevo employee, Taphelo.

Terrible customer care service. Bought a BR Iron in April, it stopped working (coming on) a week ago. Took it to Game, as we purchased it there. The Tevo/BR Store representative (Mall@Reds) (Taphelo) was absolutely rude, arrogant and very unprofessional.

He kept speaking in his language to other employees, very well knowing we knew it was about us. When I wanted to show TEVO's own CPA, as he constantly said "Let me tell you facts and the law" he had an attitude and then had a problem, because we were Afrikaans, but spoke English to him.

He then started having his attitude leveled up and I lost it. When I asked him for the Area manager, he didn't want to give the contact details, as he said it is *********.

He even had an argument with one of the Game employees.

Finally we got the Game Store manager and he didn't mind to refund as we were within our CPA rights according to your own TEVO statement.

We also lodged a complaint against him with the Game store manager, especially because he treated one of his own colleagues like ****.

Taphelo doesn't have any customare care/service experience. When I told him, he said, well I don't work for customer care, so I don't have to have. This is absolutely disgusting behavior! He works with customers and should definitely know HOW TO work with them.

Horrible!