Horrendus

<p> I went to pick n pay on the 21st of March to buy a memory foam pillow for my mother who is 76. There was no-one at their stand so I chose one and bought it. I gave the pillow to my mother who had to open it to see if it was the correct one. She did not like the pillow so I returned it on the 23rd. Firstly the TEVO assissant had a terrible attitude and refused to refund me as she said it had been used and there was one hair on the pillow. NOW please help me out HERE if I take something out of its box and there is a hair on my table and it sticks to the pillow then what the hell else is stuck to it granules of dust? I asked her to contact her head office I spoke to a friendly lady who said someone would phone me back. Well Fado phoned me and asked me to speak to the assisstant I walked all the way to their stand and guess what no assisstant so I told him. He said he was going to contact her manager. he phoned me back and wanted to speak to her NO ASSISSTANT. He said I must tell her to reimburse me and refer her to him. After finding a pick n pay assisstant to find her she finally came where I had to wait for her to phone him, she really had an attitude by now, she refused and said to him the pillow was used and sent photos to him of the ONE hair. He then sent a message back saying NO REFUND. On their box their is nothing to say they will not refund the product. I now have a pillow costing R 250. which I will never use as they say the one hair proves that it was used. THIS IS OUTRAGEOUS </p>