********** Service from Tevo - Bennett Read pot order

On 8 April 2021, I received my order for the Bennett Read 16pc Stainless Steel Set. One of the handles of one of the pots was broken. I kept it in the plastic.

I immediately contacted Tevo and was in contact with Sibusiso Tivane. Someone was supposed to come and collect the pot and provide a new one. He initially called me once a week and I would update him to say I did not receive the pot. He blamed the Cape Town office.

June 2021, I initiated contact again as I had still not received a new pot and no one came to collect the broken one. Still nothing.

In January 2022, I initiated contact yet again. A Jan from Online Customer Care Admin made contact with me. I sent him the original email and picture of broken pot and I did not hear from him again.

For more than one year now, I am waiting for Tevo to send me my new pot and collect the broken one.

This is really disappointing and disgusting service. I was promised a new pot by 2 different Tevo staff members. I continuously had to initiate contact and then promises are made and then after a time the communication goes quiet.

Please make contact with me and give me a new pot. I paid for 16 piece and for one year, I have only been using a 15 piece. I kept the pot in the packaging all this time.