Fusion vacuum cleaner
After sale service is shocking and quality is lacking. 2 months after purchasing my Fusion vacuum, the wheels started falling off. I was told I have to replace the entire foot. So after 2 official orders and few months waiting, I finally received the new foot. A week after use, the brush started falling out. I have pretty much given up on this product and company. I'll be avoiding them in future.
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TEVO (PTY) LTD's replyOfficial
11 May 2021, 07:56Hi Candy, thank you for bringing this to our attention. We are sorry about the issues you have had with the BR Fusion. Please drop us an email on i n f o @ t e v o . co. za advising on where the unit was purchased and where it you are located and we will raise with management for assistance. Thanks
TEVO (PTY) LTD's reply11 May 2021, 07:56
Official
Hi Candy, thank you for bringing this to our attention. We are sorry about the issues you have had with the BR Fusion. Please drop us an email on i n f o @ t e v o . co. za advising on where the unit was purchased and where it you are located and we will raise with management for assistance. Thanks