SR
Shireen R

1 reviews | Active since Aug 2016

09 Aug 2016, 18:50

Foot massager dead

<p>We purchased a foot massager at your new Chatsworth centre store the ladies assured us the refurburbished ones were no issues at all.The device didn't even come on when we tried it at home wanting a good foot massage .How can the store sell refurburbished products that do not work were is the sense in that.I am totally disgusted with the tevo products.I don't think that tevo should sell refurbished ******* to hard working consumers.</p>

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Replies (2)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply10 Aug 2016, 07:41
Official

Hi Shireen,

Thank you for supporting the Bennett Read brand and for bringing this to our attention. On behalf of Tevo, I do apologise for the unfortunate experience you have had and the frustration caused thereof. Please be advised that the matter has been escalated to a customer care liaison who will contact you shortly.

Kind regards

The Tevo Team

TEVO (PTY) LTD
TEVO (PTY) LTD's reply15 Aug 2016, 12:39
Official

Hi Shireen,

We are happy to report that the matter was resolved. We trust the service provided was efficient and the outcome was to your satisfaction.

Kind regards

The Tevo Team