1 reviews | Active since Jan 2019
False advertising at TEVO factory outlet in Port Elizabeth
Me and my husband went into TEVO factory outlet in Port Elizabeth in hopes of getting the advertised shox speaker, so the retail price for the specific speaker is R699 and the 3 day special price was R240, keep into account that this was the second day of the sale, so we get there and take the speaker that was advertised for R240 only to be told it is no longer R240 but R699, okay so my husband asks the lady if it's the same speaker that was on special and she says yes but the sale ones are sold out, okaaaaaay wait! So u telling me that the speaker we have in our hands is the one that's on sale but sold out? How is this even possible when it's a 3 day sale and we have one in our hands?? OK Einstein I'm confused, pull me closer so I can hear you better.... Most pathetic thing I have ever heard. So I am highly disappointed in the customer service we received as we drove all the way across town, super unfriendly staff we encountered and I don't think I will ever buy anything from tevo again and it's a pity coz I do quite like there products.
Thank you for bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had. The matter has been escalated to the respective manager for assistance. We will be in touch shortly.
Kind regards
The Tevo Team
Thank you for bringing this to our attention. Please accept our sincere apologies for the unfortunate experience you have had. The matter has been escalated to the respective manager for assistance. We will be in touch shortly.
Kind regards
The Tevo Team
Please provide us with your email address and contact number so we can get in touch with you.
Many thanks...
Kind regards
The Tevo Team
Please provide us with your email address and contact number so we can get in touch with you.
Many thanks...
Kind regards
The Tevo Team
We have investigated the matter and do apologize for the confusion caused by the ad and the inconvenience caused thereof. The sale product in question was actually the refurb/demo range and not new, however, the error was with the ad which did not state this. Management has agreed to make the speaker available exclusively to you at the sale price as we value our customers.
Kind regards
The Tevo Team
We have investigated the matter and do apologize for the confusion caused by the ad and the inconvenience caused thereof. The sale product in question was actually the refurb/demo range and not new, however, the error was with the ad which did not state this. Management has agreed to make the speaker available exclusively to you at the sale price as we value our customers.
Kind regards
The Tevo Team
