FALSE ADVERTISING

<p>I recently purchased a Bennet and Read Sleek Hair Iron among other things from the Tevo Factory Shop in Phoenix Durban. Firstly when buying the things the sales staff are all to friendly but when there's a problem their attitude leaves more than a bitter taste in my mouth. I tried to return my products in the 14 day money back gaurentee period but got excuses and attitude on two occasions of trying.</p> <p>According to Tevo their items have a 14 day money back gaurentee <br />- I bring my hair iron in on the 4th day and was told it can't be returned<br />-They say it's due to hygiene purposes they don't take it back, this was not told to me on purchase, they assured me if I wasn't happy I could get credited<br />-The hair iron was still intact, but I was told that the shrink wrap had to be on the box for them to accept it, how am I suppose to view the iron without opening the box<br />- I was not happy with the overall quality of the iron and said I prefer getting a thick plate , only to be told I knew what I was taking when I bought it so I guess there's no check box for "not satisfied" on their items<br />- The excuses moved from this to there's no money in the till</p> <p>- I would have to wait maybe the whole day for head office to get them the money to refund me for the tough 10</p> <p>- A pity party that if they credit me their job is on the line</p> <p>-After a screaming match with staff and pathetic service, attitude and me threatening to call head office</p> <p>i got a return for one of 3 products</p> <p> </p> <p>Out of exhaustion and not wanting anyone fired I took the tough 10 back along with the hair iron</p> <p> </p> <p>Now am stuck with a useless hair iron and tough 10 </p> <p>thanks a lot Tevo</p> <p> </p> <p> </p> <p>This goes against everything Tevo advertises and everything the sales person says</p> <p>What is this ???</p> <p>Truly dissapointed</p>