**Extremely Disappointed with Bennett Read – Poor After-Sales Service**

I purchased a washing machine from **Bennett Read at Riverstone Mall on 26 June 2026** for R4,999.95. Unfortunately, on **Saturday, 15 August 2026**, the washing machine stopped working.

I immediately logged a service call with Bennett Read/Riverstone Mall and was given reference number **LA011072**. I was contacted via WhatsApp from ******* and was asked to provide pictures of the installation, which I promptly sent.

I was then informed that they **will not come out to inspect or repair the machine unless I change the installation**. I was also told that the washing machine **cannot be installed in a bathroom**.

This is extremely disappointing. If there is a specific installation requirement or safety concern, I expect Bennett Read to clearly explain **which requirement has not been met and where this requirement is stated in the product's installation instructions or warranty terms**. Simply refusing to attend to a faulty machine without properly assessing the problem is unacceptable.

I purchased the machine less than two months ago and expected proper after-sales service. Instead, I am being made to feel as though the problem is my responsibility without anyone even coming out to inspect the machine.

As a customer, I should be able to choose a suitable location within my home for my washing machine, provided the installation complies with the manufacturer's requirements and applicable safety standards. I do not believe a company should simply refuse to provide service based on the fact that the machine is installed in a bathroom without properly explaining the technical or warranty basis for that refusal.

**Bennett Read, I paid for a product that has failed and I expect it to be properly assessed and repaired under the applicable warranty. Please take responsibility for your product and provide the after-sales service a paying customer is entitled to.**

Very disappointed with the service received so far.