Events leading up to an Ombudsman complaint

If I could, I would give Tevo/Bennet Read 0 stars. In July 2023 we bought a washing machine from Makro. June 2024, the drum came loose, the machine started moving around when spinning and it sounded like a jet going off in my house, you could hear it from the neighbours house. Tevo replaced the machine, October 2024 same thing happened, they fixed the existing machine, by December 2024 the machine started moving again when spinning, it's a matter of time before the drum comes loose and our neighbours complain about the noise. After speaking to the customer care consultants and escalating to management, the only solution they have is to assess the machine again (probably fix it so that it lasts another 4 months). If I sell a product and I know there's a defect on the product line, why would I waste the customers time by replacing the product with the same product, knowing damn well it's gonna do the same thing??? Besides the 5K we spent on the machine, what happened to customer satisfaction? Are you not embarrassed about your products giving so many issues? I guess not because you made your sale and to hell with the customer. I've advised the customer care agent to inform management if they do not come up with a different solution or give me stpre credit, I will be lodging a complaint with the Ombudsman. I don't want a washing machine that doesn't work correctly 100% of the time. They are supposed to last years on end with no issues. I'm not expecting a reply because by looking at previous complaints, you do not care enough to respond. I mean ***** your customers, right? Who the hell are we anyway? I will never in my life buy another Bennett Read product again