ME
Muhammed E
1 reviews | Active since Jan 2019
29 Jan 2019, 17:09
Electric skateboard malfunction
Electric skateboard malfunction. I recently purchased the Zingo Cruze, within a month it malfunctioned with wheels spinning in different directions. I made contact with the facebook page which promised someone would get in touch (which never happened). I then took the initiative and contacted a tevo representative who advised me to take it it for repairs which i did. Haven't recieved any feedback since then. I was told at the warehouse that it was Friday afternoon and no one will look at it. The phones are never answered. I don't know what to do anymore. The reviews on hellopeter speak for itself. Stay away from tevo products.
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Replies (2)
TEVO (PTY) LTD's replyOfficial
30 Jan 2019, 08:49Hi Muhammed,
Thank you for contacting Tevo. We have followed up on your complaint and can confirm dated communication between yourself and our Customer Care Manager (Farhaad Hoosen). His last communication to you was dated 16 January 2019 at 08:19am suggesting that the Zingo Cruze be sent in to our service centre situated in Centurion as you reside in Centurion to allow for the unit to be assessed to determine the cause of the problem and assist accordingly, after which there was no response from you.
Kind regards
The Tevo Team
Thank you for contacting Tevo. We have followed up on your complaint and can confirm dated communication between yourself and our Customer Care Manager (Farhaad Hoosen). His last communication to you was dated 16 January 2019 at 08:19am suggesting that the Zingo Cruze be sent in to our service centre situated in Centurion as you reside in Centurion to allow for the unit to be assessed to determine the cause of the problem and assist accordingly, after which there was no response from you.
Kind regards
The Tevo Team
TEVO (PTY) LTD's reply30 Jan 2019, 08:49
Official
Hi Muhammed,
Thank you for contacting Tevo. We have followed up on your complaint and can confirm dated communication between yourself and our Customer Care Manager (Farhaad Hoosen). His last communication to you was dated 16 January 2019 at 08:19am suggesting that the Zingo Cruze be sent in to our service centre situated in Centurion as you reside in Centurion to allow for the unit to be assessed to determine the cause of the problem and assist accordingly, after which there was no response from you.
Kind regards
The Tevo Team
Thank you for contacting Tevo. We have followed up on your complaint and can confirm dated communication between yourself and our Customer Care Manager (Farhaad Hoosen). His last communication to you was dated 16 January 2019 at 08:19am suggesting that the Zingo Cruze be sent in to our service centre situated in Centurion as you reside in Centurion to allow for the unit to be assessed to determine the cause of the problem and assist accordingly, after which there was no response from you.
Kind regards
The Tevo Team
TEVO (PTY) LTD's replyOfficial
21 Feb 2019, 12:27Hi Muhammed,
Please advise if you were able to go through to our Centurion branch. If yes, please advise if the problem was resolved.
Kind regards
Tevo Customer Care
Please advise if you were able to go through to our Centurion branch. If yes, please advise if the problem was resolved.
Kind regards
Tevo Customer Care
TEVO (PTY) LTD's reply21 Feb 2019, 12:27
Official
Hi Muhammed,
Please advise if you were able to go through to our Centurion branch. If yes, please advise if the problem was resolved.
Kind regards
Tevo Customer Care
Please advise if you were able to go through to our Centurion branch. If yes, please advise if the problem was resolved.
Kind regards
Tevo Customer Care