Don’t waste your money on a shoX drone. They malfunction and blame it on the buyer. My drone experience is ruined!

So I got a tevo shoX sentinel drone for Christmas as a gift, was so excited as I wanted one for a trip I was going to take in the new year. Next day when I took it for a test run, I could get it to take off but when I flew it up, suddenly I couldn’t control it on the remote any longer it just kept on flying, I pressed emergency stop it didn’t work it flew over into my neighbors yard where it finally landed, but kept on spinning on the ground, it eventually stopped when I switched off my phone and took the batteries out the controller, when I reached for it the whole bottom had melted the plastic was stuck together, like it overheated or something, so I took it back where they bought it at musica, they were very helpful and advised they’d send it back, to the manufacturer since it malfunctioned after just a day. I’m in shock that the manufacturer responded that they can’t refund or give me a new one when the thing was clearly faulty, I’ve been patient since the time I returned it, I just want the money back at this point I can’t deal with companies that can’t own up to fault when we’ve supported and spent money on their products at least promise us quality.