DONT BUY BENNETT READ APPLIANCES

I bought a BENNETT READ kettle. It stopped working within 12 months from date of purchase and I took it back to Game N1 City (Cape Town). They have an A4 page against the wall explaining their return policy: If it is a manufacturer fault, the Customer can choose between Repair, Replace or Refund. However, if it is customer negligence, they will contact me and quote me to repair the product at cost. I chose the option for a refund, because I bought a new replacement kettle which I needed immediately. They called me a month later to say I can come get my kettle and refuse to give me a refund - in total contrast of their replacement policy. They had all kids of excuses (customer negligence, it can't be refunded after 14 days, one even said it was returned 3 days before one year of purchase!!) What must i do with two kettles? If I knew a Tevo product (Bennett Read) would break within a year of purchase and they don't stick to their own policy, i would never have bought it. Be careful when buying at GAME, or a TEVO product, or BENNETT READ for that matter.