NS
Nafisa S

1 reviews | Active since Nov 2014

06 Dec 2016, 09:00

Disgusting Attitude

<p>My mum purchased a Vacuum froim tevo at Makro Crown mines .The salesperson assured her that should she be not happy with the prodUct she was welcome to exchange the product within 7 days.We went through to Makro Crown Mines to make the exchange.A woman by the Name of Nompumelelo who claims to be the Tevo manager walks out and arrogantly proclaims "so whats the problem here "After my mum explained her concern ,This woman abruptly tells her in a very rude and nauseating manner that there is no such issue.Regardless of the matter she has no customer relation s****s ,she thinks she is above the customer .She refuses to take responsibility for her salespeople and she screams at her customer.I tried to get a word in but she rants on refusing to listen to the client .Despicable behaviour.She is not fit to be a manager .SHE WILL NOT SPEAK TO CLIENTS AS IF SHE WERE TALKING TO HER CHILD AS I SERIOUSLY DOUBT HER INTELLIGENCE AND ACADEMIC S****S.</p> <p> </p>

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Replies (3)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply06 Dec 2016, 09:25
Official

Dear Naffy,

Thank you for bringing this to our attention. Please accept our sincere apologies for the poor service received at store level. A Tevo representative will contact you shortly to help resolve the issue.

Kind regards

The Tevo Team

TEVO (PTY) LTD
TEVO (PTY) LTD's reply07 Dec 2016, 11:45
Official

Dear Naffy,

The matter was escalated to the relevant managers and the correct disciplinary action was taken against the responsible party as this is not the manner in which we expect our staff to treat our valued customers. Please extend our apologies to your mother.

Kind regards

The Tevo Team

NS
Nafisa S's update14 Feb 2017, 10:44
Reviewer Update

Hi

Thank you Farhad from TEVO for attending to the matter and ensuring proper action was taken .

Highly appreciate the effort