Customer Service not a Service

Kelvinator Convection Microwave oven stopped working.<br> Sent the microwave in to the store where it was purchased as it is still under warranty.<br> Received all SMS's to confirm receipt with reference numbers. Received reference number from Electrolux (for Kelvinator).<br> Received sms's that technicians were sent to check the unit,<br> Received no feedback from then on.<br> Proceeded to call Electrolux who told me I need to call head office since the issue is now being dealt with by them.<br> I called head office CS and they told me I can go to the store where I bought the item and they should give me a replacement unit - since the process has been approved.<br> Problem:<br> No-one contacted me to tell me that the replacement was approved<br> No-one contacted the store to let them know that the replacement has been approved<br> Their operating hours are from 7.45 - 16.15 - so you cannot get hold of anyone outside of those hours which is before most people finish work for the day.<br> Their CS system is ridiculous and there needs to be a focus on customers and effective communication. I have been without a microwave unit for over 2 weeks.