COMPLETE DISSAPOINTMENT AND FRUSTRATION WITH BENNETT READ HYDRO VACUUM!

<p>My husband purchased a Bennet Read water fultration vacuum after being confinced by TEVO rep that it's the best water fultration vacuum for R1 799.00 from MAKRO SILVERLAKES. It was purchased on 5 January 2017 and I only used it 4 times. There was absolutely no suction power the 3nd time I used it, and I though well let me leave it and give it another try. On the 4th time that I have used it, the motor ran for2 minutes, strange smell and even with switch on there was absolutely no sound, no nothing, no vacuum. I took the vacuum to MAKRO SILVERLAKES, and was told by a very unhelpful TEVO representative that it must go in for review and repairs and cannot be exchanged because it was 4DAYS later than the 14 day return policy that they have. I was not aware of the 14 day policy.</p> <p>I am absolutely dissapointed that they couldn't refund me as I have lost all confidence in this product and find that they should have been accomodating to me. I don't want this product and would rather get something else with a brand that I trust and know. </p> <p>My vacuum came back from TEVO service centre today and report said nothing wrong just filter was dirty???!!!! I have only used it 4 times how can a dirty filter cause this problem. I feel like I am at a dead end because I don't want this vacuum and feel I should be refunded but MAKRO with a 14 day policy makes it impossible. Surely they can credit me. </p> <p> </p> <p> </p> <p> </p>