1 reviews | Active since Mar 2017
Claim
<p>I hope no-one ever has an accident with a TEVO truck. I had an accident with one of their drivers on the 2nd of December. I have since tried to get the claim paid out. First, their driver denied the accident. I had another witness and eventually two months later, they finally contacted her, for her statement. About 2 weeks after TEVO came back, advising that they will take full responsibility - however up until now, I have still not received payment for the claim or any feedback at all. I call their broker but never get a call back and when I finally do get a hold of Michael Pillay, he promises to provide feedback by the end of the day - and this also, never happens</p> <p> </p> <p>If their claim process is this terrible, I don't even want to buy any products from them.</p>
Dear Michelle,
Thank you for bringing this to our attention. We apologise for the unfortunate incident that has occurred and the delay in getting this resolved. The matter has been escalated to the relevant department for immediate attention.
Kind regards
The Tevo Team
Dear Michelle,
Thank you for bringing this to our attention. We apologise for the unfortunate incident that has occurred and the delay in getting this resolved. The matter has been escalated to the relevant department for immediate attention.
Kind regards
The Tevo Team
Dear Michelle,
It has been brought to our attention and we are glad to report that the claim being handled by AIG has been settled. Thank you once again for bringing this to our attention thus giving us the opportunity to assist you with getting the matter resolved.
Kind regards
The Tevo Team
Dear Michelle,
It has been brought to our attention and we are glad to report that the claim being handled by AIG has been settled. Thank you once again for bringing this to our attention thus giving us the opportunity to assist you with getting the matter resolved.
Kind regards
The Tevo Team
Thank you for taking my complaint seriously and resolving the issue.
The customer care department in Durban - sorry, cannot remember his name, was great. He called me and followed up until the claim was paid out
Great customer service.
Michelle
Thank you for taking my complaint seriously and resolving the issue.
The customer care department in Durban - sorry, cannot remember his name, was great. He called me and followed up until the claim was paid out
Great customer service.
Michelle
Thank you for taking my complaint seriously and resolving the issue.
The customer care department in Durban - Ferhaad Hoosen - thank you for calling me. You followe up until my claim was paid out
Great customer service.
Michelle
Thank you for taking my complaint seriously and resolving the issue.
The customer care department in Durban - Ferhaad Hoosen - thank you for calling me. You followe up until my claim was paid out
Great customer service.
Michelle