Carefully consider before buying any product from them.

I own a Tough 15 Vaccum cleaner. One of the castor wheels broke which is simple to fix as they simply pull out of their socket. Head office (JHB) put me through to the Cape Town office. After explaining I reside near Knysna, Visi proceeded to give me an address in Cape Town and expected me to drive 4+hours for a simple part! His manager Titus said they're not allowed to use couriers or Postnet. Service really sucks.