Bissel: Terrible quality, poor aftersales service

In April, I bought a Healthy Home ReadyClean(TM) Upright Deep Cleaner from PnP Woodmead. In it's first light use (only rugs, no fitted carpets) I was thrilled with its efficacy. In its 2nd use a month later, the water pump stuck & water just poured out onto the floor. I tried to return it & was told that since its a Tevo product, PnP wouldn't process it (very unsatisfactory, since my transaction was with PnP NOT Tevo), & since the Tevo salesman wasn't available, I had to return when he was. I did so. They wouldn't replace the cleaner (even tho it was only a month old) but sent it for repair. After over 2 wks (was told 1 wk) & several followups, the \repaired"cleaner was returned. Took it home but it still poured water. No repair had been done. Returned it AGAIN to more inconvenience & was given a replacement. This worked for the 1st use. In the 2nd use the carpet cleaning function failed. I have logged complaints on both the Tevo and Bissell SA websites with no response. For a R3000 product i expect a) better quality & b) better aftersales service. I refuse to take more time off for this. I expect a new replacement cleaner to be delivered to my home or a full refund to be given."""