Bennett Read Slow Cooker Pot

My husband bought me this pot as a valentine gift for me at Game Cape Gate mall. I took the pot wanting to cook samp but I mistakenly closed it too much as I got a fright from the baby. When I tried to open the pot at home I couldn't, it was locked so I had to take it back to the store at Game in Zevenwacht mall. They said they will take it for repairs and they did.when it came back the pot was dented and scratched and they said it came like that, knowing that it was never like that it was in good condition. We sent it again to the repairs but nothing was done we got the same dented pot. I want my pot as it was and It was my 1st time using it, I will not accept this one because they messed it at the warehouse and they must fix their mess not hide behind me