DH
Donovan H

1 reviews | Active since Mar 2012

06 Jan 2016, 15:30

Bennett Read = DO NOT BUY

I purchased a Bennett Read Hydro vacuum cleaner from Game approximately six months ago. The suction pipe has already worn away so does not ***** into the motor, and the nozzle end has broken off.<br> <br> Returned this to Game to discuss replacement/repair under guarantee, only to be told that the guarantee only covers the motor. They suggested speaking to Tevo directly. Tevo say (and I quote) Sorry, there is nothing we can do as you bought it from Game.<br> <br> So now we are sitting with a very expensive piece of *******, with a worthless guarantee. Apparently we can buy a replacement pipe from Tevo - what an incredible business model! Sell terrible quality products, issue a guarantee that doesn't cover half it and then charge people for spares!!!<br> <br> Rather stick to the name brands.

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Replies (2)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply06 Jan 2016, 17:50
Official
Hello henddon,

Thank you for bringing this to our attention.

Your complaint has been escalated to management. Please expect communication soon.

Kind regards

The Tevo Team
DH
Donovan H's update05 Jul 2016, 13:10
Reviewer Update

Really happy with the manner in which this was addressed by Tevo, did a lot to restore my confidence in the brand.