Bennett read

I bought a Bennet read kettle at a game store in March, 3 months later the kettle is licking took it back to game store and the sales agent of Bennet read says to me they have to book the kettle in for repairs, and nobody told me that their products have to go in for repairs they don't replace their products, I'm so disappointed with service I received from bennett read, I'm never buying this product anymore and they can even keep that kettle, their service is very poor and their sales agent don't tell you anything about their products.