Bennett Read 1200w Nutrition Extractor

I ordered a Bennett Read 1200w Nutrition Extractor on the 19-01-2019. Delivery was effected on the Tuesday by their chosen couriers. Having received the parcel by my son, while I was at work, it was established that the incorrect parcel had been delivered. Instead of the Blender I ordered, I received a Shox Drone. I called the courier company and they confirmed that the delivery was correct as the parcels are not labelled at the depot, but done at their client and then sorted into their respective areas of delivery. I was advised to take the matter up with TEVO directly.

I called the call center number on the TEVO website, and got transferred from pillar to post before eventually getting through to the warehouse manager, in which I unfortunately lost all patience and my sh*t. She wanted to transfer me to someone else, in which I grunted that I had already spoken to everyone in that company short of Donald Trump and best she ensures that she puts me through to the correct person. She casually advised, that is what she is doing before placing me on hold again and then the call got cut. I knew I was having no joy trying to speak to an actual human to get the matter resolved. So I turned to social media and their website to log a complaint. Someone on Facebook messenger rep**** to my comment an hour or so later and apologized before advising that someone will be looking into the matter. I am still waiting for the feedback.

Alternatively I received an email reply from Farhaad Hoosen regarding the online query I filed on the website. It was an internal instruction for the matter to resolved as a matter of urgency. At this point, I was not holding my breath. I expected the same run around that I got from their call center earlier. Yesterday [23-01-2019] at approximately 10 am or so I got a call from the gate from the courier that came to collect the incorrect parcel. He swapped out the Drone for the blender that I had ordered.

Despite the fact that TEVO delivered the incorrect order, and that I had such an unpleasant experience with their call center that no amount of months of therapy is ever going to remedy; I thank the Farhaad Hoosen + team for the swift remedy of the situation. I believe that while there was a wobbly in the delivery of the incorrect item, TEVO do value their customers, and endeavor to do whatever is necessary to ensure customer satisfaction.

Thank you TEVO for the safe delivery of my blender. May the smoothie force be with me for years to come.