Bennet Reid Vacuum Cleaners crevice tool

PATHETIC PATHETIC PATHETIC SERVICE. Been trying for 5 days to just get through to speak to someone to order a tool someone to answer the phone now I eventually could order the "crevice tool" which costs R39.95 have to wait 1 week before it reflects in their JHB account then I still have to pay for deleivery fee. Why cant they send it to a bbuilders warehouse branch whenre I purchased it from or pack these tools in a packet and sell of the shelf. I will NEVER EVER buy a TEVO product again. The after sales services is non existant