BENNET READ AIRFRYER - Shocking Product Failure and Unacceptable Service at Makro Centurion

Shocking Product Failure and Unacceptable Service at Makro Centurion I am writing this review to express my extreme disappointment with the Bennett Read Air Fryer I purchased from Makro Centurion, which completely stopped working within just six months of light use. The product's lack of durability is appalling. However, the product failure was only half the problem; the after-sales service has been an absolute nightmare. When I attempted to return the faulty appliance under warranty, I was met with entirely unacceptable procedures: Mandatory 14-Day Assessment: I was informed that the unit must be sent away for a technical assessment that would take a minimum of 14 days. This is an absurd amount of time to leave a customer without a necessary kitchen appliance due to a manufacturing fault. Makro Centurion Returns Department Closed/Inaccessible: To make matters worse, when I arrived at the Makro Centurion store during trading hours to physically lodge the return, I was unable to access the returns department. It was closed or unstaffed, which is a shocking dereliction of customer service responsibility. The combination of a low-quality, short-lived product and a frustrating, inefficient returns process has left me feeling ********** and incredibly frustrated. Neither Bennett Read nor Makro Centurion has provided a satisfactory resolution. I strongly advise against purchasing this brand or relying on this specific Makro branch for reliable customer service.