MM
Melissa M

1 reviews | Active since Oct 2013

11 Jan 2017, 10:16

Bennet Hydro Vaccuum

<p>I have purshased a Bennet Hydro Vaccum cleaner in April 2016 with a two-year garantee. It is quite an expensive vaccum but I wanted to invest as I wanted the very best, yet barely eight months later the vacuum tube has already tore. They are made of very light plastic and it just tore. I have sent an email to the company on Tevo website, but I haven't received any response. I am really disapointed with the service and the product.</p> <p> </p> <p> </p>

0
Replies (3)
TEVO (PTY) LTD
TEVO (PTY) LTD's reply11 Jan 2017, 10:23
Official

Dear Melissa,

Thank you for bringing this to our attention. A Tevo representative will contact you shortly to provide further assistance.

Kind regards

The Tevo Team

TEVO (PTY) LTD
TEVO (PTY) LTD's reply20 Jan 2017, 13:22
Official

Dear Melissa,

We are glad to report that the matter was attended to and resolved timeously. We trust the service rendered was to your satisfaction. Please feel free to contact us at our office on *** should you require further assistance in the future.

Kind regards

The Tevo Team

MM
Melissa M's update01 Feb 2017, 09:01
Reviewer Update

Yes I got the replacement hose and I am very happy with it. It looks strong and I can use the vaccum again. Many thanks for quick response,

Melissa