mK
michelle K
1 reviews | Active since Jul 2015
09 Sept 2026, 12:06
Bad service from tevo
My Bennet Read concerto went in for repairs about 3 months ago... Got it back and it still wasn't fixed... Sent it back and the warehouse informed me that the tilting mechanism is broken and the part is not correct and they will not be able to fix it... They are going to send me a demo machine but not the same one as mine... I received it today and are very unsatisfied... The mixer is 3 times smaller than my original one and much cheaper... I have a baking business from and will not even be able to mix cookie dough in that thing.... So I either want a new machine the same as mine or be reimbursed for my machine for me to buy a new one... I will not be purchasing Bennet Read anymore....
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Replies (4)0
Replies (4)
TEVO (PTY) LTD's replyOfficial
09 Sept 2026, 14:29 Hi Michelle. Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the repeated repairs and the replacement unit provided to you. We understand your concern that the replacement is significantly smaller than your original Concerto and does not meet your requirements. We would like to have this matter reviewed further with the relevant management team to determine whether an alternative resolution can be offered. Please email our customer care department, providing any previous job/reference numbers and the details of the replacement unit received, so that we can review the history and escalate the matter accordingly. We appreciate your patience while we investigate this and will revert once we have feedback from the relevant team.
TEVO (PTY) LTD's reply09 Sept 2026, 14:29
Official
Hi Michelle. Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the repeated repairs and the replacement unit provided to you. We understand your concern that the replacement is significantly smaller than your original Concerto and does not meet your requirements. We would like to have this matter reviewed further with the relevant management team to determine whether an alternative resolution can be offered. Please email our customer care department, providing any previous job/reference numbers and the details of the replacement unit received, so that we can review the history and escalate the matter accordingly. We appreciate your patience while we investigate this and will revert once we have feedback from the relevant team.
mK
michelle K's updateReviewer Update
16 Sept 2026, 19:17I still haven't got any feedback from anyone from Tevo... I am losing income because I use my machine for my baking business... That's the reason why I purchased the Concerto 25 in the first place
mK
michelle K's update16 Sept 2026, 19:17
Reviewer Update
I still haven't got any feedback from anyone from Tevo... I am losing income because I use my machine for my baking business... That's the reason why I purchased the Concerto 25 in the first place
TEVO (PTY) LTD's replyOfficial
18 Sept 2026, 05:50Hi Michelle, we sincerely apologize for the frustration caused and for any lack of clarity regarding the outcome of your matter.
Your complaint was escalated to management, who instructed a Service Centre Administration representative to contact you and explain the outcome. The initial repair was completed as a goodwill gesture, as the Concerto mixer is designed and intended for residential use only, as stipulated in the user guide. Use of the product for commercial purposes falls outside its intended use and therefore voids the warranty.
We acknowledge your concerns regarding the repair process and appreciate the feedback provided. We will continue to review the matter internally to ensure that the communication and handling of such cases are clear and appropriately managed.
We apologise again for the inconvenience experienced.
Your complaint was escalated to management, who instructed a Service Centre Administration representative to contact you and explain the outcome. The initial repair was completed as a goodwill gesture, as the Concerto mixer is designed and intended for residential use only, as stipulated in the user guide. Use of the product for commercial purposes falls outside its intended use and therefore voids the warranty.
We acknowledge your concerns regarding the repair process and appreciate the feedback provided. We will continue to review the matter internally to ensure that the communication and handling of such cases are clear and appropriately managed.
We apologise again for the inconvenience experienced.
TEVO (PTY) LTD's reply18 Sept 2026, 05:50
Official
Hi Michelle, we sincerely apologize for the frustration caused and for any lack of clarity regarding the outcome of your matter.
Your complaint was escalated to management, who instructed a Service Centre Administration representative to contact you and explain the outcome. The initial repair was completed as a goodwill gesture, as the Concerto mixer is designed and intended for residential use only, as stipulated in the user guide. Use of the product for commercial purposes falls outside its intended use and therefore voids the warranty.
We acknowledge your concerns regarding the repair process and appreciate the feedback provided. We will continue to review the matter internally to ensure that the communication and handling of such cases are clear and appropriately managed.
We apologise again for the inconvenience experienced.
Your complaint was escalated to management, who instructed a Service Centre Administration representative to contact you and explain the outcome. The initial repair was completed as a goodwill gesture, as the Concerto mixer is designed and intended for residential use only, as stipulated in the user guide. Use of the product for commercial purposes falls outside its intended use and therefore voids the warranty.
We acknowledge your concerns regarding the repair process and appreciate the feedback provided. We will continue to review the matter internally to ensure that the communication and handling of such cases are clear and appropriately managed.
We apologise again for the inconvenience experienced.
mK
michelle K's updateReviewer Update
18 Sept 2026, 07:00No repair was done and my machine was still under warranty so what good will and good gesture repair are you even talking about... I have a baking business at home so the machine doesn't do any heavy lifting.. I use it for an hour a day that's all..
mK
michelle K's update18 Sept 2026, 07:00
Reviewer Update
No repair was done and my machine was still under warranty so what good will and good gesture repair are you even talking about... I have a baking business at home so the machine doesn't do any heavy lifting.. I use it for an hour a day that's all..