Bad service

I bought a Bennet Read blender after having it for a month it stopped working. The was smoke in the motor and it died. I have contacted Tevo 3 times but they never respond to my emails. Their consulted advised that if I experience problems I must just write as they always come and collect their products from clients. The fact that they fail to respond to emails its just dissapointing and frustrating.

Hello Peter Team please help