Bad Customer Service / Communication

Appox. 2 weeks ago a bought a 2nd hand Bissell Carpet Cleaner from someone. I took it home and tested it. All is working well and I liked the performance of the machine I then made contact with Tevo Centurion on the 12/02/2018 1st thing after 09:00 to assist me to obtain parts and extra hand tools for the machine as it needed some TLC. My call was transferred to parts. I was holding on until the call cut off. I phoned back and Chantelle at the switchboard answered, I explained to her what I was looking for and that the phone is just ringing in parts. See took down my details and indicated that Refilwe in parts will return my call. Later the same day I called again as I had no return call from Tevo. Once again I was transferred and was holding on until the call cut.

I decided to call Tevo Cape Town to find our if they could assist me. I was referred back to Tevo Centurion. I call back again and obtained the cell no. for Lance. I call him and explain what I was looking for. He took down the details and indicated that parts will forward me the quote. I received a e-mail late afternoon, requesting make, model, part numbers in order for Tevo to assist me. Due to me getting highly frustrated with the situation, I e-mailed them back phones of the unit that I have, plus pictures of what I am looking for. This was after everything was given to them telepathically. The following day 13/02/2012 midday, I received another e-mail again requesting the same information and that I must mark on the attachment what I am looking for. On the 14/02/2018, I received an e-mail stating "I will be sending you a quotation soon, just waiting for the Warehouse guys to get the parts for me."

16/02/2018, I send a follow up e-mail requesting my quote - No response received. 20/02/2018, I send a follow up e-mail requesting mu quote - No response received, I then decided to call Lance on this mobile requesting to follow up on what the delay was.

21/02/2018: Today Isend another e-mail to follow up on my pending quote and clearly stated that I am not please with the level of service and bad communication I have received as it now been 9 days since my original e-mail to Tevo. I further more stated that I will be putting my complain on Hellopeter.

2 hours after my e-mail to Tevo I received a phone call stating that they where waiting for the parts and that they could not send me a quote as the systems have been down. 30 min later a get an e-mail with the requested quote and that the parts has arrived at the warehouse. 1st, I waited 9 days to get a quote to determine what it would cost for the parts if I wanted them. Now Tevo has ordered the parts and stated on the e-mail that the delivery will be done the moment I have made payment. Even if I wanted the parts, I did not give Tevo instruction to order the parts, I only asked a quote

This has left a very bad taste in my mouth and to be dealing with Tevo Parts is exhausting. I bought another Refurbished Bissell Proheat Carpet Cleaner from Tevo Boksburg on the 17/02/2018 and when I got home with the machine, noticed that the machine do not have all its attachments. I return to the store with the machine asking what is going on. The Tevo shop indicated that they will contact the warehouse to send them the missing attachment and I should have it by latest 20/02/2018. I have not received any call from Tevo Boksburg and I am not putting my hopes up that I will get it any time soon