VS
Valerie S
1 reviews | Active since Aug 2026
25 Aug 2026, 13:01
Bad customer service. Am sure never to buy Bennett Read products ever.
I bought a Bennett Read iron from a Game store it was a Sunday. And no one told me anything. Within 2 months the iron my not working at they told me they need to send it to Tevo for 21days. They refused to refund me as they said it's a new policy which was never communicated to me on the purchase. The booklet had no such information. Needless to say the customer service was so terrible that I ended up not leaving the iron. An still sitting with a new iron that is not working.
Helpful (0)
Replies (5)0
Replies (5)
TEVO (PTY) LTD's replyOfficial
25 Aug 2026, 14:37Hi Valerie. Thank you for bringing this to our attention. Please email *** providing pics of the iron and a copy of the till slip so this can be escalated for assistance. Tx
TEVO (PTY) LTD's reply25 Aug 2026, 14:37
Official
Hi Valerie. Thank you for bringing this to our attention. Please email *** providing pics of the iron and a copy of the till slip so this can be escalated for assistance. Tx
VS
Valerie S's updateReviewer Update
25 Aug 2026, 15:04I have done so. I emailed to ***.z.
VS
Valerie S's update25 Aug 2026, 15:04
Reviewer Update
I have done so. I emailed to ***.z.
TEVO (PTY) LTD's replyOfficial
26 Aug 2026, 13:31Hi Valerie. Our team has confirmed receipt of the required information. The matter will be escalated to management for review and a response will be provided thereafter. Tx
TEVO (PTY) LTD's reply26 Aug 2026, 13:31
Official
Hi Valerie. Our team has confirmed receipt of the required information. The matter will be escalated to management for review and a response will be provided thereafter. Tx
VS
Valerie S's updateReviewer Update
26 Aug 2026, 13:57Okay
VS
Valerie S's update26 Aug 2026, 13:57
Reviewer Update
Okay
TEVO (PTY) LTD's replyOfficial
26 Aug 2026, 14:41Hi Valerie. Thank you for providing the photographs of the iron. We have referred the photographs to management for review. Based on the discolouration visible on the ceramic soleplate, management has requested that the iron first be booked in for a technical assessment. This will allow us to establish the cause of the issue and ensure that an informed decision can be made regarding the appropriate resolution. We understand that you were expecting an immediate replacement; however, as the product is still in your possession and there are visible indications on the soleplate, an assessment is necessary before we can determine whether a replacement or another remedy is appropriate.
Once the iron has been booked in, please provide us with the job/repair reference number. We will then follow up with the relevant team and, where possible, assist in expediting the assessment process.
We appreciate your cooperation and patience while we work towards resolving the matter.
TEVO (PTY) LTD's reply26 Aug 2026, 14:41
Official
Hi Valerie. Thank you for providing the photographs of the iron. We have referred the photographs to management for review. Based on the discolouration visible on the ceramic soleplate, management has requested that the iron first be booked in for a technical assessment. This will allow us to establish the cause of the issue and ensure that an informed decision can be made regarding the appropriate resolution. We understand that you were expecting an immediate replacement; however, as the product is still in your possession and there are visible indications on the soleplate, an assessment is necessary before we can determine whether a replacement or another remedy is appropriate.
Once the iron has been booked in, please provide us with the job/repair reference number. We will then follow up with the relevant team and, where possible, assist in expediting the assessment process.
We appreciate your cooperation and patience while we work towards resolving the matter.