Bad customer service

I have logged a query with Electrolux SA concerning a vaccum cleaner. When the vacum was in warranty, it was booked in for no power. When i got it back i queried the issue and was told it just needed to be cleaned, there was no fault. Now out of warranty the same issue occured and now i am being told it is a faulty motor, obviously now chargeable. I sent a mail to christo at Electrolux SA who promptly responded asking for details of the machine. Since then no feedback. Been over a month. Calls and emails are ignored. Reception at head office just transfers to christo and number just rings. Leaving customers in a lurch is extremely unprofessional and pathetic customer service. Even if there is nothing you can do, LET the customer know. Even though i feel cheated by the contradiction , it would still be nice to be kept in the loop. Greenstone Game customer service is none the better.