AEG South Africa/Worldwide

On 23/12/2021 I bought a "new" AEG 6000 Series Lavamat Prosense Technology 1-7kg front loader washing machine from Makro Centurion. On 24/12/2021 I received delivery. I bought a Whirlpool freezer as well. I firstly installed the freezer afterwards the AEG washing machine. With testing the washing machine I noticed the washing machine is not working like it should, it kept on tapping water and the drain it immediately. I replaced my broken Samsung washing machine with an AEG. What a mistake. The buttons on the AEG do not work, the drum do not turn and yes I did take out the 4 bolts on the back before hand which was also a mission, I had to ask my neighbor to help help me with that, that is how difficult it was to remove them. But still the washing machine is not working like it should. You can not even change the programs on the machine....nothing...it only aps water and drains it. Now I sit with 2 broken washing machines and have to go to a laundromat to do my washing. I went back to Makro on 27/12/2021 but they told me their policy is to contact AEG and to log a task for AEG to have a look at the machine. They logged a task and I heard NOTHING from AEG. A day after the sales person from Makro contacted me and said the machine will be replace by 07/01/2022 already 2 weeks after I bought your piece of junk and to hear they will replace it with the same piece of JUNK!!!! Even today 06/01/2022 I can not get hold of Makro to confirm if I will receive my machine tomorrow. What is going on at AEG, do you test your appliances before it is going out???? Why if they log a task, why do you not even inform the customer??? I am not happy, this will be my last AEG purchase EVER and I will recommend everybody to learn from my experience not to support AEG at all, rather stay with Samsung or any other brands.