Abysmal Service From Tevo - Parents Beware...

The battery on my son's RazorE100 scooter started giving problems (not charging), so I dropped the scooter off with Cajee's Strubensvalley on 20 June 2015, so that Tevo could collect and repair. Tevo collected it at some stage, but then between Cajees and Tevo no one phoned or emailed me (my email address is on the Repair Request Form) to say what was wrong and what it would cost to fix. The scooter was then sent back to Cajee's in July sometime, with nothing done to it. Upon following up with Tevo, they had no record of it. I eventually traced it back to Cajees and asked them to send it back to Tevo to get fixed, as my kids are continuously asking where their scooter is. I phoned Tevo again today (31 August) expecting to hear that the scooter had been repaired and was ready for collection. Tevo told me sorry, due to their system changing from 1 August, their own Tevo reference numbers no longer work so they can't trace the scooter! Upon speaking to Cajees, I hear that Tevo has not bothered to collect the scooter since July, so it's still sitting at Cajees unrepaired. PATHETIC!!! Since 20 June nothing has happened! Try explain this to an 8 year old kid......