A small gesture goes a long way.

I ordered a replacement hose for my vacuum cleaner but had problems with the delivery company not being able to find my house despite providing the correct details several times. After 2 wasted work days needing to be close to home just to receive a R100 part, I opted to return the item and ask for a refund. It turned out that the courier had copied my address incorrectly and on top of that the driver was not able to call me to ask for directions because he had no airtime.

Refilwe at TEVO was very apologetic, understanding and co-operative, refunding me in full including the delivery charge. I thought that was the end of that until a few days later she called to tell me that she had spoken to verious people at TEVO and it was decided that they would honour the order amd would courier the part at no cost to myself. They were super-apologetic on behalf of the courier's mix-up.

I was happy with the refund but super-impressed with the follow up service and kind genture. It's a small item and not going to break the bank but the gesture is enough to keep me as a happy customer who will give a positive review. Thank you Refilwe Ratiba for the great customer service.