Poor Service and lack of transparency

Sadly I must say that there's is nothing different about Tennant compared to other companies. In fact they are worse. 3 weeks ago I app**** for my exit withdrawal and like any person who needs their money, I make it a point to follow up with the provident fund weekly as I come from the insurance industry and I am aware of how things can go wrong and how delayed it gets. Every time I ask for an update all I get is a please not it takes 6-8 weeks. What takes 6-8 weeks? Not the tax directive. My tax is in order. Disinvestment doesn't take 2 months and mind you the amount is R30000. It's a small amount. Why cant I get a proper update? This is where we are? Disinvestment done, we are now applying for the tax directive. Or no we have not done anything. When a person asks for progress they actually want to know where it's at rather than it takes 6-8 weeks. A consultant called me earlier and said the same thing. You know how that makes us feel? Like deliberately it's delayed to ensure we only get it in 2 months time because you are saying it can never be sooner. I'm just saying this from a customer point of view. Regards.