1 reviews | Active since Apr 2024
ZERO STARS TENEO!!!!!!!!
ZERO STARS TENEO!!!!!!!! I have never been so frustrated!!! Teneo's customer service is shocking, and communication and assistance is non-existent. Log tickets = zero assistance Zoom call = zero assistance call accounts department = 21mins later = sorry we are unable to complete your call. Numerous emails to the accounts department = generic emails back. Blocked off the system from the 29th March due to no payment yet have sent Teneo accounts department proof of payment through all "suggested communication channels". Told we are on the list to be unblocked while 17 days later still no access. I am disgusted that there is no urgency to resolve this as this impacts my son's education negatively. VERY VERY VERY UNHAPPY CUSTOMER
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system reflects that it has been resolved.
SincerelyTeneo Education
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system reflects that it has been resolved.
SincerelyTeneo Education