1 reviews | Active since Aug 2022
Worst Online School Platform
This is my second review, as I have found that this is the only way Teneo replies. My first review was reported, but I sent all the relevant attachments, correspondence, and proof, and I am willing to write an affidavit if needed. I have now also written to the IEB and SACAI, as I believe these issues need urgent attention.
So many parents are facing the same problems—absolutely NO communication and continuous struggles with Teneo. The children are the ones suffering because we cannot get any assistance. For over a week, except for a response on Hellopeter, no one has contacted me or attempted to help in any way. This is completely unacceptable.
I am demanding a full refund as this is the worst online educational platform I have ever encountered. Before you report this post again, please note that I have ALL my correspondence with you and screenshots showing that I’ve waited for up to 4 hours for live chats that go unanswered, as well as countless emails that have been completely ignored. I am absolutely horrified that Teneo is getting away with this, children are not getting education which is so important! I am determined to take this matter further.
Thank you for sharing your concerns. We understand your frustration with waiting for responses. This is not reflective of the standard we strive to uphold.
Teneo is fully committed to providing quality education and support to all our students and families. We are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your continued support and understanding.
Yours sincerely,
The Teneo Team
Thank you for sharing your concerns. We understand your frustration with waiting for responses. This is not reflective of the standard we strive to uphold.
Teneo is fully committed to providing quality education and support to all our students and families. We are proud to provide comprehensive support to our learners and their families through a robust multi-channel approach. Each day, we effectively handle thousands of queries with the help of specialized teams, including Customer Support, Customer Success, and Admissions.
We prioritize every query and adhere to specified turnaround times to maintain a high standard of service. Once enrolled, families gain access to additional support channels designed to address their needs.
With many thousands of learners joining Teneo each year, we utilize best-in-class CRM systems and ticketing solutions. These tools give us a comprehensive view of each case, allowing us to address specific concerns related to curriculum, format, or other areas with precision.
Our structured escalation procedures ensure that queries are resolved seamlessly, starting from initial contact and, if needed, escalating to a direct interaction with a team member. This system enables us to effectively serve our community and uphold our commitment to quality education and support.
Thank you for your continued support and understanding.
Yours sincerely,
The Teneo Team