VD
Vinnah D
1 reviews | Active since Jan 2024
19 Jan 2024, 12:44
Worst online school ever
I app**** on the 10 January and paid immediately online following the application process, It's a week later and i have not received any response or communication about my application, login details. Whatapp is useless it's just a robot with pre-populated answers, phone calls are not being answered, no response to emails.
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Replies (2)0
Replies (2)
Teneo Online School's replyOfficial
19 Jan 2024, 15:08Dear Vinnah
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. Login credentials have been distributed to students in batches and are accessible to all students across all phases. During the enrolment process, all emailers sent contain comprehensive Support channel information.
These support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Thank you.
Sincerely,
Teneo Education
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. Login credentials have been distributed to students in batches and are accessible to all students across all phases. During the enrolment process, all emailers sent contain comprehensive Support channel information.
These support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Thank you.
Sincerely,
Teneo Education
Teneo Online School's reply19 Jan 2024, 15:08
Official
Dear Vinnah
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. Login credentials have been distributed to students in batches and are accessible to all students across all phases. During the enrolment process, all emailers sent contain comprehensive Support channel information.
These support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Thank you.
Sincerely,
Teneo Education
Please note that the Whatsapp channel on our website is exclusively reserved for enrolment enquiries only and not for families who have completed the enrolment process. Login credentials have been distributed to students in batches and are accessible to all students across all phases. During the enrolment process, all emailers sent contain comprehensive Support channel information.
These support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. It is important to note that the Live Support channel is operational on Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Thank you.
Sincerely,
Teneo Education
VD
Vinnah D's updateReviewer Update
19 Jan 2024, 15:38That's not true, I did not receive any login details and any communication, the live support channel being referred too does not work either, it's a zoom link that does not get answered by anyone the only thing you get it's chats by the live support to stating there are technical issues and communication will be sent out. No one answers that live support you can hold for more than 3 hours, even if you try to join the zoom live support before 7:30, still nothing.
VD
Vinnah D's update19 Jan 2024, 15:38
Reviewer Update
That's not true, I did not receive any login details and any communication, the live support channel being referred too does not work either, it's a zoom link that does not get answered by anyone the only thing you get it's chats by the live support to stating there are technical issues and communication will be sent out. No one answers that live support you can hold for more than 3 hours, even if you try to join the zoom live support before 7:30, still nothing.