Worse experience ever

I’m very disappointed with the level of incompetency at Teneo, yet we suppose to entrust them with our children’s education, they are disorganized and for weeks now I’ve been requesting a payment link but no one in that office seems to know how to generate it, I had paid the registration fee, schools are opening soon and I like being prepared but at this point I want to cancel my application with them, everyday I’m being told my query has been transferred to the relevant department, everyday since the 25th and no one from this none existent department ever gets back to me, I’ve sent emails and and WhatsApp chat, all they do is ask me for the proof of payment, which is so annoying… it’s like I’m chatting to robots with automated answers