LN
Leigh N
1 reviews | Active since Mar 2024
18 Mar 2024, 15:22
Withholding x2 year end School Reports
For 3 months I have been requesting my 2 daughters school reports and was told that until the arrears school fee's were paid they would not give them to me. I
This is against the law : In terms of Section 25 (12) of the National Protocol on Assessment 2011, a school may not withhold a report card for any reason.
I have emailed and submitted so many tickets requesting information about the arrears to that I can settle it and have explained that neither of my children can be enrolled into school without their year end report.
I never get a response and i'm disgusted that they are knowingly breaking the law!
Helpful (0)
Replies (1)0
Replies (1)
Teneo Online School's replyOfficial
19 Mar 2024, 09:32Dear Leigh
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely,
Teneo Education
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely,
Teneo Education
Teneo Online School's reply19 Mar 2024, 09:32
Official
Dear Leigh
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely,
Teneo Education
All formal educational services provided by Teneo are provided through our learning management system, including the provision of reports. Reports for the 2023 academic year were made available through the learning management system in December 2023. To the extent that any parent or student is unable to access the learning management system, they should contact Teneo directly to resolve the issue.
It should be noted that access to the learning management system may be limited in certain circumstances in accordance with the terms and conditions applicable to student enrolment.
Teneo has at all times acted within its contractual rights. Please contact to Accounts Support to resolve.
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Yours sincerely,
Teneo Education