1 reviews | Active since Jan 2024
We have registered and paid the schools fees,it's been 1 month and we had no help
We have registered and paid the schools fees,it's been 1 month and we had no help.My kids have not attended because the subject are loaded and the passwords do not reset . The first month is over and my kids still cannot login to campus. We paid for the full month. They ignore emails when you ask for assistance. The only time they respond is regarding school fees. Till today my kids cannot log in. This is the worst school,I have struggled terribly. They constantly ask you to join a zoom meeting where you wait in the waiting room and no one assists. I call ,you wait for over 20 minutes and the line disconnects without help. I send a WhatsApp up ,if you ask a question regarding help they stop replying. Please think twice before sending your kids to this school. It's honestly terrible and sadly they don't care. According to their voice prompt they will respond to tickets within 24 to 48 hours.Its a lie!!!!! I think they meant 24 to 48days. My kids are so frustrated and depressed,they cannot attend school even though I made the school for the month, they ignored that. Stay away if you care about your kids well being. FC26414
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education
We are investigating your case and will contact you soonest. Please be assured that every family is extremely important to us at Teneo and we thank you for your patience in this regard. We intend to resolve your matter as a priority.
Our teams are working round the clock to handle all the inbound admissions and parent/student queries. We can confirm that all our support channels are open and functioning but the high volumes are impacting our usual response times which are currently longer than usual. All families receive detailed communications with step-by-step guidelines on how to login, attend induction, use the learning management system, join classroom lessons and access support. Our support channels include email, phone, the Family Portal for logging support tickets, and our Live Support channel which offers real-time video chat. All support channels are open during office hours but please note that the Live Support video chat channel is only available Mon-Fri, 7:30 - 9:30 am and 2:00 - 4:00 pm.
Please note that once admission applications are approved, there is a process that follows which includes loading subject courses and lesson schedules, provisioning logins and emailing all the necessary information for students to attend induction and get into class. Generally our turnaround is 24-72 hours. As it seems your case has taken longer than our usual service timeframe, we are investigating.
Yours sincerely
Teneo Education