Very poor management and communication

After much investigation into online school options, we finally made our choice to go with Teneo. Despite the common complaint online of parents saying that they have poor communication, we took the leap, made our first payment and were immediately added to their well-oiled online system. I hoped that the negatives I read about were isolated cases and not the norm of the school. They have a great support team who are always quick to respond and are helpful, but our situation was a tricky one (will soon be relocating) and I really needed to speak to someone who could advice us on what would be best for my child. We logged a request for someone to call us back on the 12 July and got an email saying we needed to speak to the "phase head" but NEVER heard back from that person despite numerous follow-up emails to them. We eventually gave up on the 2 Aug and sent an email (seems to be their only way of communication) cancelling our enrollment and asking for a refund.

Still waiting.

No response.

I am very disappointed. Their school has great potential, their learning system seems to me to be one of the best, but whoever is running the school is doing a very poor job at it!