CK
Cobus K
1 reviews | Active since Apr 2023
05 Apr 2023, 09:58
Very poor accounts department
My child has left teneo end January 2023 . His cancelation was confirmed by teneo . Yet here we are in April and I still get billed each month now owing 3 months fees . The family portal does not help I have submitted queries each month
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Teneo Online School's replyOfficial
04 May 2023, 11:19Hello Cobus
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management
Teneo Online School's reply04 May 2023, 11:19
Official
Hello Cobus
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management
We apologize for the delay in responding to some of our parents' queries. As communicated to all parents there were necessary upgrades done to all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, appointments, and the Teneo Family Portal.
There are unfortunately many parents still logging duplicated queries via all these channels simultaneously, which has resulted in an unprecedented volume of queries that our staff are working around the clock to respond to.
Please be assured that all queries and tickets are being dealt with.
We have escalated your query to the relevant department who will contact you to resolve the query soonest.
Apologies for the inconvenience.
Sincerely
Teneo Management