1 reviews | Active since Jan 2020
VERY BAD COMMUNICATION, NO SUPPORT FOR PARENTS OR STUDENTS.
My daughter completed last year 2022 with Teno, with minimal support. They had an influx with new enrollments of learners over December 2022. The old students received no support for new enrollments, Cannot contact them telephonically, you have to open a ticked which takes up to 10 days to respond, with a response we will contact you soonest. They continually send out emails due to the influx of students our response time is delayed with no further response. I am still waiting 28 days for my first ticket to be opened and them to contact me. They are happy to contact you for fees, before the due date even to remind you to make payments. without even answering all your emails. Please Teneo do not take on more students that you can support, Support the current students you have and are paying for a service not to receive.
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management
We recognise that some parents may have experienced slow responses to support queries during the high traffic period at the start of the school year. We launched our expanded 2023 academic offerings along with new tuition fees pricing and payment options. The response has been phenomenal, and due to the high demand, we experienced exceptionally high admissions volumes and all our admissions, enrolment, support and academic teams were inundated. Simultaneously, we upgraded all our core enrolment systems resulting in teething problems during implementation, and the temporary technical issues experienced, combined with the high admissions volumes, led to unprecedented inbound support queries via multiple communication channels including email, Whatsapp, phone, real-time video chat, and appointments. In many cases parents logged duplicated identical queries via all these channels simultaneously. The demand placed on our staff to respond to the unprecedented volume of queries from new and existing parents was significant and resulted in delays in some responses. To improve parent support query resolution, we implemented a new support platform called the Teneo Family Portal enabling efficient and timely resolution of all types of support queries.
Sincerely
Teneo Management