aM
aphiwe M
1 reviews | Active since Apr 2024
24 Apr 2024, 15:11
THEY DON'T CARE THAT THEIR STUDENTS WILL SUFFER
I paid school fees in March before schools started and they had blocked the account I had been using to get into school, When I contacted them they said I had to a few days after they had already delayed and it has been 2 weeks. I'm in grade 10 and my exams are starting in May/ 2 weeks. They still haven't opened Canvas and I have contacted them many times through calls, email, and their family portal.
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aphiwe M's updateReviewer Update
24 Apr 2024, 15:18 advise I wouldn't
aM
aphiwe M's update24 Apr 2024, 15:18
Reviewer Update
advise I wouldn't
Teneo Online School's replyOfficial
29 Apr 2024, 12:09 Dear Aphiwe
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system indicates that it has been resolved.
SincerelyTeneo Education
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system indicates that it has been resolved.
SincerelyTeneo Education
Teneo Online School's reply29 Apr 2024, 12:09
Official
Dear Aphiwe
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system indicates that it has been resolved.
SincerelyTeneo Education
We note your concerns raised and are investigating your case.
Please be advised that the learning management system suspension can only occur due to an overdue balance on your account, and account suspension is only actioned after multiple pre-emptive communications to you over an extended period advising of potential, and subsequently imminent, suspension if the account is not settled by the date advised.
Please note that if your account is suspended, once payment has been made to rectify an overdue account balance, if the correct payment reference as provided for reinstatement is used, it takes up to 4 business days to reconcile the payment receipt, and provision system and login re-activation.
We have investigated your query and our system indicates that it has been resolved.
SincerelyTeneo Education