SM
Stephanie M
1 reviews | Active since Nov 2020
17 Jan 2024, 09:30
Terrible service
Its almost impossible get any proper assistance from this online school. Whatsapp text useless, email reponses if they even bother terrible. We asked to cancel our enrollment and we get ignore. No one takes responsibilty for anything. They have no idea what they are doing. My request to have our a R4300.00 deposit refunded. But still no reponse.
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Replies (2)
Teneo Online School's replyOfficial
17 Jan 2024, 14:44Hello Stephanie
We have several support channels available for parents and students, including email, phone, Family Portal for logging support tickets, and our Live Support channel which uses real-time live video chat and is available Monday - Friday 7:30 - 9:30 and 14:00 - 16:00. Please be advised our WhatsApp channel is on our website and only for new enrolment inquiries and not to support enrolled students.
We kindly request that parents do not submit the same query through multiple channels as this creates a ticket backlog. We ask for your patience as we continue to respond to all enquiries as every enquiry is of the utmost importance to us and will be thoroughly investigated and solved. Thank you.
Sincerely
Teneo Education
We have several support channels available for parents and students, including email, phone, Family Portal for logging support tickets, and our Live Support channel which uses real-time live video chat and is available Monday - Friday 7:30 - 9:30 and 14:00 - 16:00. Please be advised our WhatsApp channel is on our website and only for new enrolment inquiries and not to support enrolled students.
We kindly request that parents do not submit the same query through multiple channels as this creates a ticket backlog. We ask for your patience as we continue to respond to all enquiries as every enquiry is of the utmost importance to us and will be thoroughly investigated and solved. Thank you.
Sincerely
Teneo Education
Teneo Online School's reply17 Jan 2024, 14:44
Official
Hello Stephanie
We have several support channels available for parents and students, including email, phone, Family Portal for logging support tickets, and our Live Support channel which uses real-time live video chat and is available Monday - Friday 7:30 - 9:30 and 14:00 - 16:00. Please be advised our WhatsApp channel is on our website and only for new enrolment inquiries and not to support enrolled students.
We kindly request that parents do not submit the same query through multiple channels as this creates a ticket backlog. We ask for your patience as we continue to respond to all enquiries as every enquiry is of the utmost importance to us and will be thoroughly investigated and solved. Thank you.
Sincerely
Teneo Education
We have several support channels available for parents and students, including email, phone, Family Portal for logging support tickets, and our Live Support channel which uses real-time live video chat and is available Monday - Friday 7:30 - 9:30 and 14:00 - 16:00. Please be advised our WhatsApp channel is on our website and only for new enrolment inquiries and not to support enrolled students.
We kindly request that parents do not submit the same query through multiple channels as this creates a ticket backlog. We ask for your patience as we continue to respond to all enquiries as every enquiry is of the utmost importance to us and will be thoroughly investigated and solved. Thank you.
Sincerely
Teneo Education
SM
Stephanie M's updateReviewer Update
17 Jan 2024, 16:53I too work in a high volumes services industry. Kindly advise the turnaround time? SLA for my query...
SM
Stephanie M's update17 Jan 2024, 16:53
Reviewer Update
I too work in a high volumes services industry. Kindly advise the turnaround time? SLA for my query...